Customer experience shapes how users feel about a digital platform, directly...

https://quebeck-wiki.win/index.php/How_Do_I_Reduce_Support_Tickets_Caused_by_Confusing_UX%3F

Customer experience shapes how users feel about a digital platform, directly influencing whether they stick around. Simplifying onboarding by removing unnecessary steps makes it easier for new users to start using the product without frustration