Getting a bad review removed isn't always easy, but it is sometimes possible if...

https://collinaygl752.bearsfanteamshop.com/what-are-the-main-reasons-google-removes-reviews-a-strategist-s-guide

Getting a bad review removed isn't always easy, but it is sometimes possible if the feedback violates Google's official policies. While results vary based on the specific circumstances, you aren't powerless