I’ve been hands-on with AI customer service tools for years, and 2026 brings...

https://www.paste-bookmarks.win/when-i-looked-at-ai-customer-service-platforms-in-2026-what-stood-out-was-how-1

I’ve been hands-on with AI customer service tools for years, and 2026 brings some smart shifts. Platforms now hit around 70% automation in just a week, but many still focus on assisting agents instead of fully resolving tickets