In 2026, AI customer service automation is hitting new marks: teams are seeing...

https://jaspersmasterinsights.opalvector.com/posts/inpost-automation-how-phone-calls-dropped-25-overnight

In 2026, AI customer service automation is hitting new marks: teams are seeing up to 70% of routine tasks handled within the first week. But here’s the real kicker—most AI tools assist agents instead of fully resolving issues