Listen without rushing to fix things. Ask what would help and offer one small...

https://oscar-wiki.win/index.php/How_Do_I_Help_Someone_Compare_Treatment_Options_Without_Pressuring_Them%3F

Listen without rushing to fix things. Ask what would help and offer one small step, such as sitting with them while they call for support. Try: “I’m here. What feels manageable today?” Keep clear boundaries. Support may take more than one conversation.