Negative reviews can sting, especially when your brand is built on values....

https://aged-wiki.win/index.php/How_Do_I_Handle_Impersonation_in_Google_Reviews%3F_A_Practical_Guide_for_Business_Owners

Negative reviews can sting, especially when your brand is built on values. Don’t panic. First, apply the fact vs. opinion test to identify actionable feedback. Document everything with timestamps and screenshots for evidence