Voice AI can flub answers when it misunderstands or guesses without checking...

https://lanesniceblog.scriblorax.com/posts/should-i-store-regional-policy-differences-as-prose-or-structured-rules

Voice AI can flub answers when it misunderstands or guesses without checking crucial info. One clear fix: having the system read back order IDs so callers confirm them aloud before moving on