Voice AI can mess up answers when it misunderstands a request or grabs wrong...

https://domgodwinson38.gumroad.com/p/how-do-you-calculate-unsupported-claim-rate-in-a-voice-agent

Voice AI can mess up answers when it misunderstands a request or grabs wrong info from back-end systems. One smart way to catch errors before the agent responds is using readback—having the system repeat order IDs or key details to confirm accuracy