Voice AI can mess up answers when it misunderstands info or trusts uncertain...

https://list-wiki.win/index.php/How_Do_You_Calculate_Unsupported_Claim_Rate_in_a_Voice_Agent%3F

Voice AI can mess up answers when it misunderstands info or trusts uncertain data. A simple way to catch mistakes is adding a readback step—like repeating order IDs aloud before finalizing